We wish to inform all Kenyans who have been waiting for the resumption of over-the-counter-services that it is possible to book an appointment only for the services listed below.

No one will be permitted access to the Embassy without an appointment.

Appointment slots will be availed for booking on a monthly basis only. Once all slots in a month are booked, you have to await until the next month is made available.

Ensure that you select the service that you need and the month, when on the booking site.

 !!!Do not attempt to make a booking for ePassport biometrics under other services not related to biometrics!!!!

1. Epassport pick-up

If picking more than one passport, e.g. for you and your family member(s), ensure that you book for each passport you are picking up separately. Enter the applicant's name and Tracking Number of the Photo Token of the applicant as follows: 591000xxxx.

Please click here to book an appointment for epassport pick-up.

2. Epassport application submission and biometrics

Appointments for application submission and biometrics for the epassport are availed for booking every  2 weeks. If the appointment slots are fully booked, you have to wait for the next availability.

August is fully booked. Slots for September will be available for booking as from 15th August 2020

  • You MUST first apply for the epassport on www.ecitizen.go.ke and ensure that you enter the eCitizen EPP1/CPPapplication reference as follos EPP1-XXXXXXXXX or CPP1-XXXXXXXXX on the required field when booking the appointment. Appointments booked without entering this important reference will be cancelled.
  • You must have an original Kenyan ID card, birth certificate and the passport being replaced (unless applying for a lost passport or first passport for children) to be able to apply for the ePassport in Berlin.
  • Ensure that you enter the name of the applicant whose biometrics will be captured on the booking portal and not of the person booking.
  • Each applicant must be booked for an appointment slot separately.
  • Each applicant must bring the documents that are stated on the relevant checklist below, in the order specified.





Important Note: If you booked an appointment in Nyayo House, you have to get it cancelled by Ecitizen first, before booking here.

Please click here to book an appointment for this service.

3. Visa application

International Travel will resume on 1st August 2020. You must have a negative Covid-19 test that is not older than 96 hours at the time of arrival in Kenya.

For visa application booking, please click here to book an appointment.

4. One-way Emergency Travel Document (Laissez-Passer)

This is only issued to Kenyan citizens who have without doubt proven their Kenyan citizenship and provided identity documents. The earliest you can appear at the Embassy is 3 days before the confirmed date of travel.

You must have a negative Covid-19 test that is not older than 72 hours at the time of arrival in Kenya

Download the requirements here AND click here to book an appointment. 

All other applications not listed above can only be submitted through post.

If you have any other issue that does not pertain to an application, you can reach us through the contact details stated here