FREQUENTLY ASKED QUESTIONS

1. PASSPORTS

a) My passport is no longer valid. What should I do?

All passport applications must now be made online on the page of the Department of Immigration Services page on www.ecitizen.go.ke

If you are 18 years and above, you must have a valid Kenya National Identity Card (ID Card) in order to register on eCitizen and be able to apply for a passport/ passport replacement. If you do not have an ID Card, you will have to obtain one before applying. The same applies for those applying for a passport for the children. The Kenyan parent must have a valid ID card in order to apply for the child's passport on the ecitizen portal.

Kindly note that the Embassy endeavours to assist all Kenyans in emergency situations. Kenya does not have an Emergency or Temporary Passport. Those who wish to travel to Kenya but do not have a valid passport can be issued a one-way Emergency Travel Certificate, which will only be valid for entry to Kenya. You must produce proof of kenyan citizenship (Kenya passport or Kenya ID copy) to be elligible for a travel document.

b) How can I apply for the replacement of my passport through the Embassy?

As specified on the East Africa ePassport information on this homepage´s welcome page.

c) How long will it take for my passport to be ready?

Epassports are printed in Kenya. Once you have succesfully sumitted your application and biometrics physically at the Embassy, your details are transfered digitally to the Department of Immigration for the necessary process of passport issuance. If all is clear, your passport should be ready within 5-6 weeks. You will receive a system-generated notification on the status of your application on your eCitizen account.

d) I have lost my passport what should I do?

Find out from your local lost and found office if the passport was found and deposited there. You can also check at Embassy if your passport was found by writing an email to immigration(at)kenyaembassyberlin.de . If your search remains futile, you will have to report the passport as lost at your nearest police station and then proceed to apply for the replacement of the passport in the prescribed manner.

Kindly note that a Kenyan passport remains property of the Kenyan government and should therefore be handled with care and kept safe under all circumstances. You are advised to only carry photocopies of your passport and your residence permit for identification purposes and keep your original passport in a safe place. 

e) I would like to apply for a first passport for my child. What should I do?

Kenyan passport holders who hold a valid Kenya National Identity Card and those who gave birth to children while citizens of Kenya can apply for first passports for their children in the prescribed manner.

f) I would like to apply for a new passport due to change of name. How should I go about it?

All applications for change of name or any particulars should be made on eCitizen under 3. APPLICATION FOR CHANGE OF PARTICULARS

g) Why do I need a recommender?

All passport applications must be recommended by a Kenyan ID holder who is not related to the applicant. He or she must sign the recommender´s section and then give you a copies of the front and back of his/her Kenyan ID. There is no exception to this requirement. The recommender can be based anywhere in the world.

h) Should I bring my application personally to the Embassy?

Yes all ePassport applications must be submitted personally and the applicant be present for biometrics capture. Ensure that you have booked an appointment online and have all the required application documents with you, duly filled and arranged to avoid unnecessary delays.

i) I do not have a passport and have no other documents except a birth certificate. How can I obtain a passport?

A birth certificate if not proof of ones citizenship or Kenyan identity. If you are able to provide an original birth certificate which bears the official immigration stamp with which we can trace your previous passport details, upon being interviewed and determined to be a Kenya, you can apply for a one-way Emergency Travel Document to travel to Kenya, where you can follow the necessary channels of acquiring identity documents.

j) I have been sent by the Ausländerbehörde to come to the Embassy to apply for a passport and need a letter to prove that I was here

The Ausländerbehörde does not send one to merely present him or herself to the Embassy. One is sent to apply for a passport or a travel document. The Embassy does NOT issue any letters to any individual as proof that they were at the Embassy. EPassport applicants who have successfully submitted their application at the Embassy will be issued a Token receipt of their application as proof of having

2. VISAS

a) Do I need a visa for Kenya? Where can I get the visa?

Visas can be only be obtained online on www.evisa.go.ke

The Consular Section page has more information under Visas.

b) How long does it take to process  visa?

  • Single journey visa, East Africa Visa and Transit Visa applications once submitted online are issued within 5 working days.
  • Referred Visa and Multiple Journey Visa applications cases may take up to 6 weeks or more to get approval/rejection.

c) Do I need a Multiple Entry Visa if I wish to re-enter Kenya after travelling to another country?

You can use the same visa to re-enter Kenya from Tanzania or Uganda within the validity period of your Kenyan stay. If you however re-entering from any other country, you will need to apply for a visa again.

d) I am travelling to Kenya to work as an intern/volunteer or take up employment. What kind of visa do I need?

You will need a normal Single Journey Visa to enter Kenya but have to apply for and be issued the necessary permits/passes before commencing your work in Kenya. The permits/passes have to be applied for directly at the Department of Immigration in Nairobi through the website www.fns.immigration.go.ke

e) I am a frequent traveller. Can I get a Multiple Journey Visa?

If travelling often for business purposes or family visit, you can apply for an MJV through the Embassy. The downloads page has the requirements. Other frequent travellers have to apply directly at the Department of Immigration in Nairobi.

f) Can I get a Visa on arrival in Kenya?

No. Visa on arrival is no longer possible since 01.01.2021.

g) I applied for an evisa and haven't received it

Log into you evisa account and download the evisa directly from there. If your status reads processing after 7 days, check if you have to make any correction and resubmit your application.

h) I cannot log into my evisa account

Contact support(at)ecitizen.go.ke

3. RENUNCIATION OF KENYAN CITIZENSHIP

a) I have to give up my Kenyan citizenship. What should I do?

If you have been naturalised or have received the assurance of naturalisation upon renouncing your Kenyan citizenship, you can apply for renunciation through the Embassy. The application form and requirements are available on the Application Downloads page above. 

b) How long does it take?

The Embassy forwards your application to the Citizenship Department at the Department of Immigration in Kenya for the processing and issuance of the renunciation certificate. Due to the processes involved, a renunciation can take up to 2 years to be finalised depending on each individual's immigration file. One cannot influence the process and has to wait until due process is followed and the certificate issued.

Kindly note that according to Part III, 19 (2) a and b of the Kenya Citizenship and Immigration Act of 2011, the Cabinet Secretary cannot register a renunciation application until fully satisfied that the applicant's identity and residence has been established and the applicant is fully aware of the implication of being renounced. The Citizenship Department must therefore carry out meticulous research into the background of each applicant according to the law.

c) How can I identify myself or travel if I surrender my passport as I wait for the certificate?

You can request in writing to retain you passport as the process goes on. The information is available on the checklist of requirements.

d) Will I get my passport (and ID) back when I have renounced?

No the Embassy will withdraw and cancel your passport and ID after you have been officially renounced.

e) The German authorities naturalised me and withdrew my passport before I renounced. What should I do?

Contact the Embassy to find out if your passport was forwarded by the German authorities by sending an email to immigration@kenyaembassyberlin.de

f) Kenya allows dual citizenship. Why must I give up my Kenyan citizenship?

You are renouncing upon the behest of the German government. Kindly engage your local German authority on that matter.

g) Can I regain the Kenyan citizenship later?

If issued a Beibehaltungsgenehmigung by the German authorities, you can apply to regain your Kenyan citizenship. Kindly engage your local German authorities for the procedure to get the Beibehaltungsgenehmigung.

h) We are renouncing as a family. Should I also apply for my under 18 year old child?

Children under 18 cannot renounce their citizenship. You can therefore not apply for them when applying for yourself, attach a letter requesting a confirmation from the Embassy that your child cannot renounce until 18 and attach copies of his/her passport and birth certificate.

i) Do I need to have the ePassport to renounce?

No it is not a requirement unless your manual passport expired before you made the naturalisation application and the German authorities require you to have a valid ePassport before accepting your application. If you do not have an ePassport and have already been issued the Einbürgerungszusicheriung, you may renounce using your manual passport.

4. EMERGENCY TRAVEL DOCUMENT

How long does it take to have an Emergency Travel Document issued and what are the requirements?

It is issued during the working hours of the Consular Section after and you have booked an appointment. The appointment should be booked 2 weeks before the intended date of travel. The earliest date of issue of the travel document is 3 working days prior to the date of travel. The applicant has to personally appear at the Embassy in Berlin and bring 2 biometric passport photos, copies of all the official pages of his/her Kenyan passport and/or the front and back side of his/her Kenya National Identity Card and the flight booking. For lost passports, a police report must also be produced. For children, an international birth certificate must be produced.

5. MARRIAGES

 a) I wish to marry/get married and have been told to contact the Embassy

You will need to apply for a Certificate of No Impediment to Marriage. The application form and requirements are available under Application Downloads above.

b) How long will the process take?

The application is forwarded to the Registrar of Marriages in Nairobi Kenya and might take up to 3 months or more. You are therefore urged to apply early enough

c) Can I marry/get married or register my marriage at the Embassy?

No. The Embassy has not been gazetted by the Registrar of Marriages to register or conduct marriages.